Tag Archive for ‘Business Process Management’

The Reality of Householding

Understanding householding can help your organization better understand your customers’ motivations. Stephan Zoder offers five use cases of householding and looks at considerations for implementation.

Oil & Gas: The Business Value of Information Governance

The Oil & Gas industry has barrels of data to manage critical parts of the business and keep the oil flowing. Sunil and Arild preview their ECIM session on how the industry can use Information Governance to improve their data quality while making smarter use of the data.

On the Soapbox: Process Master Data

Why are processes not usually treated as master data? Should they be? Stephan explores the potential of standardizing processes by redefining the role and scope of master data.

Selling Information Governance to the Business

Sunil previews his upcoming workshop at the MDM & Data Governance Summit in New York, “Selling Data Governance the the Business: Best Practices by Industry and Job Function.” He outlines four essential ways of looking at best practices and offers examples to ponder.

Process Rules! A Look at Master Process Management

Should master process management have its own “space” within Information Management? Stephan Zoder looks at whether processes can be considered a type of master data.

Root Causes: The Challenges of MDM in Banking

In my last post, I discussed how consumer banks can drive significant benefits by operationalizing the customer and product knowledge spread around various systems within a typical bank. Targeted benefits included: Increasing customer growth rates by 1% Reducing customer attrition by 0.25% Increasing both average deposit balances and assets under management by 5% Reducing fee [...]

Dear “Name:” Dating and MDM

At what point should companies go beyond the numbers game and actually target their offerings to customers based on their lifestyle needs? Stephan discusses the power of doing exactly that – and how dating is just an unsophisticated use of CRM.

Do the Math: MDM Benefits

How can you quantify the benefits of MDM, while ensuring the metrics are meaningful to your stakeholders? Lise discusses mapping metrics to benefits, calculating those benefits, and working with external parties to ensure you’re measuring the right things.

Questions to Take You from MDM Strategy to Vision

How do you move from strategy to vision? Lise explores the IT-business divide and offers a series of questions for each side to ask before moving forward.

Series: MDM Vision & Value

Lise Neely’s new series will explore building an MDM vision and articulating the potential value to your stakeholders. How do you create a business case and quantify its benefits? How should your MDM vision support the organization’s overall strategy?