What You Missed: Creating a Customer-Centric Org with MDM

Watch the replay of our recent webinar
Our recent webinar, “Creating a Customer-Centric Organization with MDM,” focused on an excellent case study from Scott Drummond, MDM Director at Grange Insurance, and a technology overview from Phil Teplitzky of HPSquared.
View this webinar replay and hear how Grange is leveraging MDM to achieve customer-centric views, enabling their Ease of Doing Business initiative. Mr. Drummond discussed:
- Grange’s MDM objectives
- Important MDM capabilities
- Data quality revelations
- Data stewardship task hierarchy integration
- Next steps, insights and lessons learned
Next, Mr. Teplitzky talked about “Putting Data in Its Place.” His portion included:
- Indications that a company has a data problem
- The three-legged stool – People, process and technology
- Challenges
- Remediating data problems
The webinar was followed by a lively Q&A.
For more, you can also listen to this podcast from Scott Drummond.
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