Data Governance Street Cred: Who Has It?
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You must build data governance street cred and trust
Last week, we discussed the three factors in data governance that make your individual (and your team’s) professional credibility especially important in influencing your organization’s overall direction. So how do you get more credibility?
Well, this gets back to principle #1, “Win Early”. In my previous post, I highlighted three Initiate customer organizations that used MDM to garner an early win for their organization. I noted how each winner frames their win according to the goals and priorities of their organization.
That early win is what gives your team credibility (some would call it “political capital”) to further direct second and third phase priorities of the data governance program.
When it comes to influencing your organization’s data governance strategy, nothing succeeds like success.
In matters pertaining to data governance, just who has the Street Cred in their organizations? I can recall three examples among Initiate customers who were able to leverage their MDM technology investments to enhance the credibility of their initiative within their organization.
Data Governance Street Cred #1: Christine McClary, Data Manager, National Instruments – Initiate Systems customer since 2007. Read the National Instruments Success Story.
“We had a goal to increase our operational efficiencies… by 30 percent, and we’ve actually achieved 58 percent. [Efficiency came from] not having to re-do work that was done improperly the first time; not having to do unnecessary work; not having to handle and transfer customers that have gotten the wrong service level. We are very happy with the returns there.
Data Governance Street Cred #2: Tom Haksi, Chief Information Officer, Inventure Solutions – Initiate Systems partner since 2007. Read more about Inventure and Vancity.
“We expect to accurately identify Vancity members in a timely fashion and also are confident about the integrity of the data. The data and the inter-relationships… remain consistent across our credit union’s business lines and product offerings. We will unlock the value of our data assets.”
Data Governance Street Cred #3: Liesa Jenkins, Executive Director, CareSpark – Initiate Systems customer since 2006. Read more about CareSpark.
“[MDM] solutions are essential for timely sharing of accurate patient data. By providing access to trusted information, these solutions enable us to reduce medical errors and improve health outcomes of patients who are served by multiple healthcare organizations in the CareSpark RHIO."
In my next post, the last one in this series, I’m going to focus on how W.I.N. Principle #3, “Walk, Don’t Run”, applies to data governance. In the meantime, keep focusing on “What’s Important Now?”
This post is part of a series, Data Governance: "What's Important Now?"
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Crysta
Good stuff. I will check out those case studies.
I am also looking forward to Walk, Don't Run. I think that many organizations are so afraid of Data Governance initiatives that they'd be reluctant to start. If they "can get a little bit pregnant", then perhaps the initiative will have a better chance at success.
Re: Street Cred #2 - not much credibility with this part of the post as Vancity never ended up implementing Initiate.
How do you define success? For me it means at the very least implementing the Initiate software and should include using the software to deliver value.
Purchasing it and then leaving it in mothballs does not build credibility or equal a "win".
Next time please do some homework on case studies before using them. Now I doubt the veracity of the other two case studies you highlighted.
Catherine, you are correct. I got a chance to check back with our Vancity account team this morning, and Vancity did decide to shelve their single customer view project at the end of last year. This is very disappointing, because I worked with them on this project going back to the end of 2008 into early 2009, primarily through their implementation team at Inventure Solutions.
I honestly believe that Vancity is a legitimate example of targeting a high-value use case to build credibility in your organization, since enhancing customer service through single customer view across business lines was the most critical issue confronting Vancity in 2008. When I last talked to Inventure in June, Vancity was planning to expand to target other high-value cases, by adding data quality features to standardize location data in their mortgage database, for example.
But if the project got shelved, it got shelved, so it’s not a legitimate example of using an early success to build a sustainable program. I don’t have a solid reason for why they shelved their project, and when I find out, I’ll let you know. In the meantime, thank you for correcting me on this.